The Mystery Shopper – Grant Cardone

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Grant Cardone “Mystery Shops” unsuspecting businesses and calls them out on what they must improve with regards to customer service, follow up and the sales process.

Are you watching your monthly sales decline and you do not know why? Are you aware that 92% of all customer interactions happen via the phone and that 85% of customers report being dissatisfied with their phone experiences?

Exceptional customer service is vital to the survival of your business. A customer is 4 times more likely to buy from a competitor when ignored. You and your salespeople must know how customers are handled, on the phone and in person for every situation. You need to know how your people are delivering customer service, failure to do this is costing you money.

We have a solution. Grant Cardone will “Mystery Shop” your business to test and to show you how your salespeople are performing and will provide a professional assessment on what is working and what could be improved.

To have us “Mystery Shop” you call our office at 310.777.0255 or email us at mysteryshopper@grantcardone.com to setup an appointment.

GrantCardone.com

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